Terms and Conditions

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These Terms of Service apply to the ordering, purchase and delivery of Products and services on www.ornoindia.com. Products purchased through the web page are sold and distributed by ORNO Computers. This Web-page is managed and operated by ORNO Computers and all responsibilities and liabilities in respect to operating this web page is on ORNO Computers only.

The Products on the web page are only available for purchase in India.

Please note that when you access and use the web page for a purchase transaction, your information will be collected and stored in accordance with the terms of use and privacy policy provided by ORNO Computers, through registration requirements.


You can place an order for the Products by following the instructions on the Web page. We will email you an order confirmation after we have received your Order (“Order Confirmation”). An Order Confirmation or processing of your Order does not constitute acceptance of your Order. All Orders are subject to our acceptance.

We reserve the right (at our sole discretion) to decline, reject or limit your Order, for various reasons including, if :

You do not accept these Terms and Conditions (including the Privacy Policy);
You do not provide a valid shipping address within India or wrong address;
Your payment for the order is unsuccessful;
The Product you have ordered is not available or will not be available within 5 days;
The information you provided us is incomplete or inaccurate;
Any malpractice used to place the order; or
Any other criteria as deemed fit by ORNO Computers.

If we decline, reject or limit your order after you have made payment, we will notify you and refund the amount paid. If there are any errors on the Web page that affects your order or if there has been an error in the price of the Product you ordered, we reserve the right to correct the error and will endeavour to notify you of the same. In such a case, you may either choose to purchase the Product at the correct price or information, or cancel your order via portal / email and we refund you the amount paid.

Prices and Offers

All prices are in Indian Rupees and unless specified otherwise, include all applicable taxes and standard delivery charges. All promotional prices are final prices and cannot be clubbed with other existing promotional offers. Offers, prices, specifications and availability may change or be withdrawn without notice.

We take no responsibility for any editorial, photographic or typographic errors, and may correct any errors and change or update information on the Web page without prior notice. Subject to a reduction in price in accordance with the succeeding paragraph below or unless a change in price is caused by our error, any change in Product price will not affect you once we have issued you with an order Confirmation.

Payment and Payment Methods

The total amount specified on the checkout page is the amount payable. We accept payment by valid Visa, AMEX, Diners and Master credit cards/debit cards, electronic wallets, UPI or other payment modes as enabled on the E-Store. Your credit card will be charged at the point of purchase. We are not liable for any fees incurred by you as a result of your chosen payment method. In certain circumstances, we may require a re-authorization for your chosen method of payment. However, you will not be charged twice if this occurs.

You, as a Buyer understand –

Accept and agree that the payment facility provided is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment for the Transactions on Web page using the existing authorized banking infrastructure and payment gateway networks.
Upon initiating a transaction, You are entering into a legally binding and enforceable contract with ORNO Computers to purchase the products and /or services by using the payment facility.
You, as a Buyer, may agree with the seller through electronic communication and electronic records and using the automated features as may be provided on any extension/ increase in the dispatch and/or delivery time and the transaction shall stand amended to such extent.
You, as a Buyer, shall be entitled to claim a refund of the transaction price (as Your sole and exclusive remedy) in case You do not receive the delivery within the time period agreed in the transaction or within the time period as provided in the Policies, whichever is later. In case you do not raise a refund claim on Seller using Web Page features within the stipulated time then this would make you ineligible for a refund.
Refund: For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced. In any case, where a refund is required, ORNO Computers needs to authorize that refund. Refunds once initiated and approved will be credited to the customer’s account within 3 weeks of authorization.
Cash on Delivery provision is not available at present as a payment method.
Refund shall be made in Indian Rupees only and shall be equivalent to the transaction price paid by the customer in Indian Rupees.
In case of any coupons, subvention, discount or cashback’s provided to the customer, refund shall be net of the coupon value, subvention, discount or cashback availed by the customer in Indian Rupees.
Refund shall be subject to You complying with Refund Policies

ORNO Computers reserves the right to impose limits on the number of transactions or transaction price received from a single Valid Credit/Debit/ Cash Card / Net Banking /electronic Wallets, UPI and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

ORNO Computers reserves the right to refuse to process Transactions by buyers with a prior history of questionable charges including without limitation breach of any agreements with Seller or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

You acknowledge that ORNO Computers will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond our control.


Order Fulfillment

Orders received shall be fulfilled by ORNO Computers or authorized local partner of ORNO Computers nearest to the delivery address mentioned in your order. The product invoice for the purchase will be issued by the party fulfilling the order.

The orders will be shipped to the address entered in the shipping address field at the time of placing the order. ORNO Computers / sellers will not be responsible for any delay caused by the incorrect shipping address entered at the time of placing the order.

You can place orders for any of the products listed on the web page. Acceptance of the order is subject to both payment and stock availability. Seller(s) however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason(s) whatsoever.

Delivery Time Frame: The products shall be delivered within a maximum time frame of 6 weeks from the date of placing the order. ORNO Computers will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Sellers or their authorized delivery partners reserve the right to restrict delivery to specific locations or delivery facilities. Specifically, sellers shall not deliver any goods to unregistered locations.

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept it from the courier / logistics service provider. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Sellers retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.

In case of any damage to the actual product, you are required to inform the customer care (Number / Email ID to be defined) within 24 hours of receipt of the product post which we shall not be liable in any manner for refund/replacement against the damage or any product related issues.

Cancellation and Variation Before Delivery

Unless otherwise provided in these Terms and Condition below, Orders cannot be canceled or amended after the Order is confirmed.

ORNO Computers reserves the right to accept or cancel orders for any reason. You agree not to dispute the decision made by the seller and accept the seller’s decision regarding the cancellation. Seller(s) also reserve the right to cancel your order in case of :

Problems identified by the credit and fraud avoidance department.
Inaccuracies or errors in Product or pricing information
Limitations on quantities available for purchase.
Products ordered for commercial resale and not for self-consumption;
Bulk quantity of items ordered;
Invalid address given in order details;
Any malpractice used to place the order;
Any other criteria as deemed fit by ORNO Computers
Any other reasons beyond reasonable control of Seller

The Seller may also require additional verification or information before accepting any order. Sellers will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment has been debited,, the said amount will be returned back at your Issuing bank from where the transaction was made.

Delivery Errors

If we make an error by delivering the incorrect Product and/or quantity to you, we will provide you with the correct Product and/or quantity and will arrange return or collection of the incorrect Product at no cost to you. Please contact us to arrange for the return of the Product.

Product Damaged / Defective on Arrival

If the Product delivered to you has obvious damage on its packaging or upon opening the packaging you discover that the Product has sustained physical damage, please contact us within 24 (Twenty Four) hours from the time of delivery. You will also be required to provide us with proof of purchase and any delivery documentation.

ORNO Computers / Authorized service partners reserve the right to inspect the Product and verify fault on return. You are required to return the faulty Product to us for assessment and the Product must be returned in good condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, original brand box, shipping label and packaging slip. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.

If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product.

If a product is defective/malfunctions or does not function as per claims on the product web page, then please contact us within 24 (Twenty Four) hours from the time of delivery. We will direct you to the authorized service center of the manufacturer for further investigation/repair/replacement.

For units installed beyond the municipal limits of the jurisdiction of the manufacturer’s authorized service centre, it is the responsibility of the customer to contact the nearest authorized service centre and bring the unit to the authorized service centre at purchaser’s cost and risk.

Product Warranties

All Products, included on or otherwise made available to you on the web page shall be covered by standard product warranty by the respective manufacturers.

Limitation of Liability

To the extent permitted by law, we (including our related bodies corporate, officers, employees and agents) exclude all liability arising from your use of the web page any interruption of use, any bugs, viruses, malware.

Except as expressly provided in these terms and conditions and to the fullest extent allowed by law in no event whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise will we (including our related bodies corporate, officers, employees and agents) be liable for any losses or damages that a third party suffers, any losses or damages that a third party suffers, any losses or damages which are not foreseeable consequence of our failure to comply with these terms and conditions, any loss or damage to data, any special, incidental, or indirect damages or for any economic consequential damages of any kind, any lost profits, business revenue, goodwill or anticipated savings. This limitation and exclusion will apply even if we were informed or should have known of their possibility.

Title and Risk of Loss

When you purchase Products, title is transferred to you on delivery. The risk of loss or damage in Product will pass to you on delivery of the Product.


ORNO Computers and its related companies will process, store and use personal information collected from you or on our behalf from your transaction on the web page. ORNO Computers may disclose or share your personal information with the Product manufacturer or third party service providers whom we work with in the course of our business including customer support, delivery, security, financial and legal advisory, banking, payment processing, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, responding to customer queries and complaints, technology services or law enforcement agency for compliance purposes or to assist with investigations.


We will not be liable for any loss or damage suffered or incurred by you for any delay in fulfilling or failure to fulfill your Order caused by any circumstance beyond our reasonable control.

We reserve the right to amend, vary and/or replace these ORNO Computers from time to time at our sole discretion.

Compliance to law in providing the services, including facilitating the sale between the buyers and sellers and any regulatory requirements would be the sole and exclusive responsibility of ORNO Computers. Any provision of these Terms and Conditions which is held to be illegal, void or unenforceable shall be deemed to be severed and the remainder of these Terms and Conditions should be read in full force and effect.

These Terms and Conditions are governed under the laws of India. Any disputes arising out of or in connection with these Terms & Conditions are subject to Mumbai Court jurisdiction only.